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Everything was absolute perfection
   Grand Velas Riviera Maya   Apr 12, 2011
Good Morning Pamela, Marc and I wanted to thank you for all your hard work and making our wedding a dream come true. I know I was not your easiest client but I was just so nervous and I am sorry I did not trust you more. We cannot thank you enough for your professionalism, attention to details and executing our wedding to our wishes. Actually, you made our wedding even better that what we could of ever envisioned. We had such a fabulous time and all our guests continue to tell me what a wonderful time and stay they had. Prior to our departure, I completed a survey/questionnaire and also a letter with our comments regarding the event and I hope it reaches you and your management team. I provided it to Sandra Vazquez our concierge. You were absolutely wonderful and we will forever remember the amazing time we had. Our sincerest gratitude to all the staff at the Grand Velas - we were always greeted with a smile and by name which made us feel so special. We honestly cannot wait to return. Everything was absolute perfection - upon the moment of our arrival to our departure we were absolutely blown away by not only the exceptional level of service but also by the quality, taste & presentation of the food, the architecture, design, decor of the resort, the amenities, the suites, the grounds - amazing. In our opinion - the Grand Velas Riviera Maya is not only a Leading Luxury Resort but THE LEADING LUXURY RESORT & SPA!!!! We cannot wait to return. There were so many staff members that made our stay so special and I do not know how to thank them. Jefferson at Piaf made our Thank You dinner an incredible event and Santiago (Concierge at Ambassador) ensured our wedding cake was able to be refrigerated and presented to us at dinner so we could enjoy with our guests. We were just too full the night of the wedding when we returned to our suite and it was too gorgeous of a cake that we could not even think of throwing it away. I loved the menus that you designed and presented to all of our guests that day of the wedding and also for the Lovers Breakfast. Also, it was such a beautiful surprise how our suite was decorated with rose petals, the Jacuzzi filled with rose petals, the champagne, the chocolate covered strawberries. I could go on and on. Thank you so very much for everything!!!! I will post my comments on the GV website as I want everyone to know how wonderful you are and how the Grand Velas is the ultimate experience. Have a wonderful day and best to you and your family. Sincerely, Johanna & Marc Hamel :)